1. General Information
This Refund and Returns Policy explains the conditions regarding returns, exchanges, and refunds for products and services provided through autoglassmarket.com.
Our website is not an e-commerce platform. Orders are typically processed through custom quotations, special production, or direct communication.
2. Returns and Exchanges
Products offered through our website are generally:
- Custom-made
- Produced according to vehicle / model / specific requirements
- Based on technical measurements and information
For this reason, standard returns, exchanges, or unconditional refunds are not accepted after delivery.
3. Incorrect or Defective Products
The following situations are considered exceptions:
- Incorrect product supplied by us
- Product damaged due to manufacturing or supply issues
- Clear mismatch between ordered and delivered product
In such cases, you must contact us within 7 days of delivery.
After evaluation, we may offer:
- Product replacement
- Re-supply of the correct product
4. Refund Policy
We do not accept online payments through our website.
Payments are usually made via bank transfer / wire transfer.
If a refund is exceptionally approved:
- Refunds will be made via the original payment method
- Processing time may vary depending on banking procedures
5. Non-Returnable Situations
The following cases are not eligible for returns or refunds:
- Incorrect measurements or model details provided by the customer
- Damage caused after installation
- Used or modified products
- Incorrect installation by third parties
6. Disclaimer
All production and supply processes are based on the technical information provided by the customer (measurements, model details, photos, etc.).
The accuracy of this information is the customer’s responsibility.
Orders based on incorrect information are not eligible for return or refund.
7. Contact
For any questions regarding this Refund and Returns Policy, please contact us:
📧 Email: [info@autoglassmarket.com]
📞 Whatsapp: [+905324215794]