FAQ
Frequently asked Questions
Common queries answered
Frequently asked Questions
Need help fast? Message us on WhatsApp with your machine brand/model and a few photos.
How do I find the correct glass for my machine?
Simply contact us via WhatsApp and share your machine brand, model, serial number (if available), and a few clear photos. Our team will confirm the exact part and guide you to the correct glass.
Do you offer custom-made glass solutions?
Yes. We can provide custom-made solutions for many construction machines and commercial vehicles. Send measurements, drawings, or photos, and we’ll advise the best option.
How long does production and delivery take?
Timing depends on the glass type and availability. In-stock items ship faster, while custom production can take longer. After we verify your model, we’ll share an estimated production and delivery timeline.
Do you ship internationally?
Yes, we ship internationally. Shipping cost and transit time vary by destination and package size. Share your country/city and we’ll provide a shipping quote.
What payment methods do you accept?
We accept payments via bank transfer (wire / EFT). Payment details are shared after we confirm the correct glass and issue a quotation/invoice.
Can I return or exchange glass products?
Since many items are model-specific and sometimes custom-made, standard returns may not apply. However, if we delivered the wrong item or the product arrived damaged, contact us within 7 days and we will help resolve it (replacement / re-supply).
How do I know the glass will fit my machine?
Before shipping, we verify fitment using the brand/model details and your photos/measurements. If needed, we’ll request additional measurements to ensure the correct match.
How can I contact customer support?
The fastest way is via WhatsApp. You can also reach us through the contact page or email. Our team replies as quickly as possible during business hours.
Do you provide technical consultation before ordering?
Yes. We provide pre-order technical guidance to help you choose the correct glass. Share your machine details and we’ll recommend the best option.
Are your glass products original and high quality?
We focus on supplying high-quality glass that matches the required specifications. Our priority is delivering the correct and reliable product for your machine.
Can’t find the glass you’re looking for?
If you can’t find your machine glass on the website, don’t worry. Send us a WhatsApp message with your machine details and we’ll help you identify and source the right glass.