Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are prepared after product verification is completed.
In-stock items are usually shipped within 1–3 business days, while made-to-order or specially sourced products are shipped within 3–7 business days.
Exact delivery time is confirmed via WhatsApp based on the product and destination country.
After reviewing the product on our website, you can place your order by contacting us via WhatsApp.
Our expert team will guide you through product verification and the payment process step by step.
Yes, shipping details can be updated before the item is dispatched.
Please contact us as soon as possible via WhatsApp to request any changes.
Before confirming your order, our specialists verify the machine model, serial number, and technical measurements.
This verification process significantly reduces the risk of incorrect product selection.
Yes, we provide international shipping, primarily across Europe and selected global destinations.
Shipping costs and delivery times are shared via WhatsApp based on your country.
Depending on the size and fragility of the products, items may be shipped in separate protective packages.
All glass products are packed using reinforced, impact-safe packaging.
If you need to swap an item
Returns and Exchanges
Glass products are custom-specific to vehicles and machinery and therefore are not eligible for standard returns.
For this reason, product verification is carried out carefully by our expert team before order confirmation.
If an error has occurred on our side, the case will be reviewed promptly and the correct product supply process will be initiated.
All support is handled directly via WhatsApp for faster resolution.
All products are inspected and securely packaged prior to shipment.
If damage occurs during transportation, please contact us with photos and a delivery report, and we will assist you accordingly.
You can reach our expert support team directly via WhatsApp.
We provide fast response, technical guidance, and personalized assistance.
All technical details are reviewed by our team before order confirmation.
This process helps minimize errors caused by incorrect or incomplete information.
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Once an order has entered the sourcing or production stage, cancellation is not possible.
For this reason, all specifications are confirmed together with you before final approval.